ONLINE SHOPPING TERMS AND CONDITIONS

Please take a moment to read these online shopping terms and conditions (“Online Shopping Terms”) to understand how they apply to your online purchase of any products or services.

If you have any questions regarding our Services, the Online Shopping Terms, products or services, please contact us.

Online Registration
You are not required to register with us before placing your first order online.

If you would like to register you will be required to provide certain personal information including personal and payment details, as well as an email address and password. Please keep your personal information secure. We accept no liability for any damages suffered or losses incurred from the unauthorised use of your personal information. You will be required to enter your email address and password each time you visit our online shopping site. To amend any of your details, please go to “Sign In”.

Product Sales and Availability
All products displayed on our website are subject to availability and will be delivered only within the Republic of South Africa to areas where we deliver. All prices shown on our website are quoted in South African Rands and are valid and effective only in the Republic of South Africa. We reserve the right to discontinue or change the specifications of our products and services from time to time without notice. We will inform you as soon as possible if any products or services ordered by you are not available.

Colours
We have made every effort to display as accurately as possible the colours of the products that appear on our website. However, as the actual colours you see will depend on the device that you use to access our website, mobi site and apps, we cannot warrant that your device’s display of any colour will be accurate.

Content Errors
We regret that no order will be accepted if we identify a material error in the description of any of our goods or services or their prices on our website. Packaging may vary from that shown on our website.

Pricing
You will be charged the prices that are reflected on our website, subject to availability and delivery address. Prices and promotions may vary depending on whether you have access to our Services via our website. Certain products are variable/random mass items. The average mass of such products may be indicated online as a guide to the cost; you will be charged slightly more or less, depending on the actual weight of the product delivered to you. The prices include Value-Added Tax. Special promotions may be subject to certain conditions, including stock availability and limited offer stipulations. Special promotions apply only to items on your original order (i.e. not on items which are added after the order was placed).

A delivery fee will be charged for each order you place.

Payment
When you place your order, funds equal to the total value of your order will be paid from the payemnt gateway that you are paying with during the checkout process.

By submitting your order, and payment details you warrant that you are authorised to make payment with this account and that there are sufficient funds available to pay for the order.

Stock Availability
We cannot always guarantee stock availability and will contact you if unavaialble.

Confirmation of Orders
Your offer is deemed to be accepted when you receive an order confirmation and if you selected EFT, when we receive payment.

Delivery
Deliveries are made Monday to Friday. Weekends and Public Holidays are subject to special delivery times, please contact us for details.

You will receive by email a detailed tax invoice showing the product price details, the delivery fees, Value-Added Tax and the amount debited. You or your authorised representative will be asked to sign a a the delivery note to confirm receipt. For verification purposes, the person accepting delivery at the delivery address may be required to produce a form of identification. Any person other than yourself who receives the products at the delivery address is presumed to be authorised to accept delivery on your behalf.

Should no-one be in attendance at the time of delivery, the driver will keep the products and leave a notice. The driver will try to contact you to make new arrangements for delivery or collection. We reserve the right to charge an additional delivery fee should it be required. Our liability for any delay in delivery is limited to re-delivery at a later agreed time at no additional charge.

We have outsourced all delivery and collection arrangements to third party service providers. Accordingly, we cannot, to the extent permitted by law, be liable for any loss or damage caused by them.

Returns & Refunds
If you are for any reason dissatisfied with any item purchased online, you may return it to within 10 days of purchase for a full refund, replacement or exchange, provided you have the original tax invoice, and it is in the same condition you received it, not used, and is sellable.

Please email Customer Services on neroli@vodamail.co.za to orangise refund or replacement.

Cancellation
If for any reason you would like to cancel an order this may be done within 24 hours of your online purchase by emailing Customer Services on neroli@vodamail.co.za to cancel. We may debit your payment for the delivery fees. If you cancel your payment for any reason or if your payment should cease to be valid for whatever reason, you will remain liable for the full purchase price, including all related costs. We reserve the right to cancel any sale and/or your registration in the event of a breach of any of these or the General Terms.

Risk and Ownership
Risk in the products shall pass to you or your authorised representative on delivery. We will retain ownership of the products until payment is received in full.

GENERAL TERMS AND CONDITIONS

Please take a moment to read these general terms and conditions (the “General Terms”) to understand how they apply to your installation, access and/or use of our website (collectively “the Services”) for information or shopping purposes.

If you have any questions regarding these General Terms please contact us on neroli@vodamail.co.za.

Who Owns the Services?
The Services are owned and operated by Neroli Health and Body (Neroli), a company registered in the Republic of South Africa, which has its registered office at 147 Roberts Road, Clarendon, Pietermaritzburg, 3201, South Africa.

Terms and Conditions Apply

These General Terms apply to your use of the Services and incorporate the Online Shopping Terms, as well as our Privacy Notice which may also apply to you, so please take a moment to read them. By using the Services, you acknowledge that you have read and understood these General Terms and agree to be bound by them. 

Amended or Updated Terms

We may periodically update or change the General Terms, without notice. You should check them from time to time as your continued use of our Services will mean you accept any updated or revised General Terms.

Law and Arbitration

These General Terms are governed by the laws of the Republic of South Africa. Any dispute arising in relation to these General Terms shall, to the extent permitted by law, be referred to arbitration in Cape Town at a venue of our choice applying the Uniform Rules of the High Court of South Africa.

Our Services

You are welcome to browse or use our Website for your own personal, non-commercial, shopping and information purposes only. No other use is permitted without our prior written consent. The unauthorised use, copying, reproduction, variation, modification or distribution of the content of any of our website the uploading of any unlawful or damaging information or viral software or the creation of any links to our website. You agree to indemnify us against any loss, damage, harm, claim or any other cost whatsoever that we may sustain as a result of your use of our Services and/or the contents of our website contrary to these General Terms.

We reserve the right to suspend our Services or any part thereof or terminate your account at any time if we, in our sole discretion, determine that you are not using the Services in compliance with these General Terms or if we believe the information provided by you is untrue, inaccurate or incomplete.

Personal Information and Privacy
Your privacy matters to us and we are committed to the protection of your personal information. If you wish to know more about when and how we collect, use, share and store your personal information, please read below.

We collect information while you use our website.

When you shop on our website we collect standard information about your internet connection and website use. We collect this information from registered and unregistered users. We use this information to help us improve our website and online services.

The type of information we collect includes the URL you came from, IP address, domain type, browser type, the country and telephone code where your device is located, the web pages viewed during your visit, the advertisements you clicked on, and any search terms you entered on our website (user information).

When you place an online order with us, we may offer to store your payment details for your convenience so you do not have to re-enter these details in future. However, if you prefer that we do not retain these details.

We use cookies to optimise your website experience, but you can opt out.

A cookie is a small piece of information stored by your browser on your device. It may contain some personal details, the contents of your shopping cart, and date and time information in an encrypted format, which can be recalled when you return to our website. This speeds up our identification, ordering and delivery processes.

We use cookies to identify the device you use to connect to our website. We use anonymous cookies to collect data about how you use our website, so that we can improve and optimise your website experience. We use the anonymous DoubleClick cookie and Google Analytics cookie to optimise your web experience and deliver relevant advertising on the Google Display Network based on the activity of visitors to our website.

You can opt out of Google Analytics for Display Advertisers and out of customized Google Display Network advertising by visiting Google’s Ad Preferences Manager.

Accuracy of Content
All reasonable steps are taken to ensure that the information accessed via our Services is accurate and up-to-date.  We do not however warrant that the content or information displayed is always accurate, complete and/or current.

Any comments uploaded by users or any authorised experts are their opinions alone and do not necessarily represent our views, opinions, beliefs or values. If you wish to make an investment decision regarding our group of companies, please consult your stockbroker or financial adviser.

Intellectual Property
All rights, including copyright, trade mark and other intellectual property rights embodied in any logos, text, images, video, audio or other material on our website are owned by or licensed to us. Unauthorised use, reproduction, modification and/or distribution of the content thereof is strictly prohibited and constitutes an unlawful infringement of our intellectual property rights.

Advertising and Hyperlinks
External hyperlinks may appear on our website. We do not necessarily have a relationship with any third party which is linked to our website, nor does a link signify our endorsement of the third party, its products and/or services. Your reliance on any information contained in such third party material is entirely at your own risk.

Disclaimers and Exclusions of Liability
Use of our Services is entirely at your own risk. We make no representations or warranties of any kind, whether express or implied. We do not warrant that the functions provided by the Services will be uninterrupted or error free, or that the Services or the servers that make them available are free from viruses or other harmful components. We accept no liability, to the extent permitted by law, for any direct, indirect, incidental, special or consequential loss or damage of any kind whatsoever or howsoever caused arising from the access or use of our Services or the purchase of any of our products. You agree, to the extent permitted by law, to indemnify us against any loss or damage suffered or liability incurred by reason of any act or omission on your part or that of any third party acting on your behalf in connection with your use of our Services and/or your purchase of any products or services.

Notwithstanding any other provisions contained herein, our liability arising from any breach of these Terms, negligence or otherwise shall not at any time exceed more than double the monetary value of any order placed via the Services.